Bidders can't pay through the Client Zone

It’s a common problem. Bidders have received their invoice during or after an auction and would like to pay through the Client Zone.

Why is this happening?

In the Client Zone, if it is enabled, the buyer is able to use the invoice questionnaire to selected one of the available payment methods in which to pay their invoice:

It is possible to customise payment methods in the System Settings of Snoofa’s administration so control which payment methods can appear for clients here:

The problem arises with clients choosing the wrong payment method, or administrators ‘assigning’ the wrong payment method to the client’s invoice. In order to allow for payment to be made through the client zone, Online Card Payment needs to be the selected method.

If payment methods such as Credit Card or Debit Card are selected, the option to pay through the Client Zone won’t be available to the buyer.

How to fix the problem?

• The client changes their payment method selection

  • They can do this by selecting Online Card Payment on the invoice questionnaire.

• An administrator makes the change

  • This can be done on the invoice detail and choosing Online Card Payment from the dropdown on the Invoice Parameters box

And there you have it, issue sorted. They’ll now be able to pay the invoice as shown here: